NEW YORK – November 9, 2015 – (RealEstateRama) — Attorney General Eric T. Schneiderman today announced a settlement with Lowe’s Home Center, LLC, which has 64 retail locations in New York State, over allegations of deceptive sales practices for flooring installations. The agreement provides cash refunds of up to 10% of per-square-foot basic flooring installation fees charged to over 16,000 New York consumers and establishes new disclosure guidelines relating to “per square foot” installation charges.
The terms of the agreement require Lowe’s to also refund up to 10% of per-square-foot basic installation fees charged to customers in New York who purchased basic installation services for covered categories between January 1, 2009 and December 31, 2012. These customers will receive notice by mail advising them of their right to a cash refund. Consumers will verify their identity and that they have not received a prior refund and will then receive a check valued at 10% of the total installation cost
This case was handled by Deanna Nelson, Assistant Attorney General In-Charge of the Watertown Regional Office. The Watertown Regional Office is part of the Division of Regional Affairs led by Executive Deputy Attorney General for Regional Affairs Marty Mack.
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